FAQs

What payment methods do you accept?

We accept Visa and Mastercard credit and debit cards for your convenience. These widely-used payment options ensure a seamless checkout experience for our customers.

Is it safe to enter my Visa or Mastercard information on your website?

Yes, absolutely. We prioritize the security of your personal and payment information. Our website is equipped with advanced encryption technology to safeguard your data during transmission. You can trust that your Visa or Mastercard details are handled securely.

When will my Visa or Mastercard be charged for my order?

Your Visa or Mastercard will be charged at the time of checkout when you confirm your order. This ensures a swift and hassle-free payment process.

Do you accept other payment methods besides Visa and Mastercard?

At this time, we exclusively accept Visa and Mastercard credit and debit cards for payment. We’re continually exploring additional payment options to enhance your shopping experience.

Are there any fees associated with using my Visa or Mastercard?

We do not charge any additional fees for using Visa or Mastercard as your payment method. However, please note that your bank may impose currency conversion or international transaction fees depending on your location and the currency of your order. We recommend contacting your bank directly for more information on any potential fees.

What is your return policy?

We offer a hassle-free return policy, allowing you to return eligible items within 7 days of receiving your order for a refund or exchange. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items may be ineligible for return due to hygiene reasons or other restrictions.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order. We’ll provide you with detailed instructions on how to return the item(s) and assist you throughout the process. Return shipping costs may apply, unless the return is due to a defect or error on our part.

When will I receive my refund?

Upon receiving and inspecting your return, we’ll process your refund within 7 business days. Refunds are typically issued to the original payment method used for the purchase. Please allow additional time for the refund to reflect in your account, depending on your bank or financial institution’s processing times.

Do you accept returns for sale or clearance items?

Sale or clearance items may be eligible for return within the 7-day window, subject to certain conditions outlined in our return policy. Please review the specific terms and conditions associated with sale or clearance items before initiating a return. Our customer service team is available to address any inquiries regarding returns for these items.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please notify our customer service team immediately within 7 days of receipt. We’ll arrange for a replacement or refund, covering any return shipping costs incurred. Please provide detailed information about the issue along with clear photos, if possible, to facilitate the resolution process.

How do I create an account?

Creating an account is easy! Simply click on the “Sign Up” or “Register” link located on the top right corner of our website. Follow the prompts to enter your details and create your account. Once registered, you can enjoy personalized shopping experiences, track your orders, and manage your preferences.

I forgot my password. How can I reset it?

If you’ve forgotten your password, no worries! Just click on the “Forgot Password” link on the login page. Enter your email address associated with your account, and we’ll send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

How can I update my account information?

You can update your account information, including your shipping address, email, and payment details, by logging into your account and navigating to the “My Account” or “Account Settings” section. From there, you can edit your information as needed and save the changes.

How can I contact customer care?

We’re here to help! If you have any questions, concerns, or feedback, our dedicated customer care team is available to assist you. You can reach us via email at [insert email address], by phone at [insert phone number], or through our live chat feature on our website. Our customer care representatives are ready to provide prompt and friendly assistance during our business hours.

What should I do if I encounter an issue with my order?

If you encounter any issues with your order, such as delays, damages, or missing items, please don’t hesitate to contact our customer care team. We’ll work diligently to resolve the issue and ensure your complete satisfaction. Your happiness is our priority!

Can I track the status of my order?

Yes, you can easily track the status of your order by logging into your account and navigating to the “Order History” or “My Orders” section. From there, you’ll be able to view the status of your order, track shipment progress, and access tracking information provided by the carrier.

Do you offer assistance with product selection or sizing?

Absolutely! If you need assistance with product selection, sizing guidance, or have any other inquiries related to our products, please reach out to our customer care team. We’ll be happy to provide personalized recommendations and assistance to ensure you find the perfect items for your needs.